Q1: Are you a manufacturer?
Castello has been a proud leather goods manufacturer for over 35 years. Our factory is located in Zhongshan, Guangdong, China, and our office is located in Hong Kong, China.
Q2: What products do Castello make?
Castello specialize in leather wallets, bags, cases, watch bands & small accessories.
As for materials, we are equally adapted in working with PU, Microfiber, Nylon, RE-PET materials etc.
Q3: Can I make products in my own brand?
Yes, of course! Both ODM & OEM are welcomed!
Q4: Can I make customized products?
Yes! We have a strong sample room team to serve your needs. Simply send over the drawings or pictures, and our experienced sample room master can proceed accordingly.
Q5: Is there a sample fee?
Yes, there is a sample fee. However, the sample fee will be FULLY REFUNDED if the item goes into mass production.
Q6: What is the MOQ requirement?
Our MOQ requirement is 30 pcs per color per model. For customized products, the MOQ requirement is 100 pcs per model.
Q7: What is the average delivery lead time?
For quantity under 300 pcs, our average lead time is 20 days after order confirmation.
For quantity above 300 pcs, our average lead time is 30-40 days after order confirmation.
Q8: What is the payment terms?
Our payment terms is 50% deposit & 50% balance before shipment departure.
Q9: How often do you reply to inquires?
Our customer service team typically reply within 24 hours.