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Frequency Asked Questions by Worldwide clients of Deman Machinery |
Q1.Are you factory or trading company?
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Q2.How to place an order?
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Q3.How will the machine be delivered to my country? Can it be delivered door to door?
A: Yes, we can deliver the machine by ocean shipping, air shipping and express. We have long-term cooperative transportation companies. |
Q4.Is the machine packaging good? Is it easy to damage?
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Q5.What should I do if I received machine but it doesn't work or breaks down during use?
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Pre-sale:
1. We are willing to use our professional ability and enthusiasm to help customers purchase and provide customers with a complete set of solutions.
2. 10 minutes to provide machine information, 20 minutes to provide accurate quotations.
3. We have long-term cooperation with high-quality shipping agents, which can give customers the best shipping options.
After-sale:
1. Warranty: One year.
During the warranty period, spare parts can be provided to replace damaged parts free of charge.
2. Lifetime service:
If the machine has any problems during use, we can provide solutions for life, unless our company goes out of business.
3. After-sales problem solving ability:
5 minutes to respond to customers, 20 minutes to provide after-sales solutions.
If you had any problem, just feel free to contact with us.
Any time, we will reply you as soon as possible!