Q: How can I get the price?
A: We usually quote within 24 hours after we get your inquiry (Except weekend and holidays). If you are very urgent to get the price, please call us directly through mobile phone number +86-13823798105.
Q: Can I buy sample for testing?
A: Yes. Please feel free to contact us.
Q: What is your lead time?
A: It depends on the order quantity and the season you place the order. Usually we can ship within 2~3 weeks, and let’s negotiate if very large quantity.
Q: What is your payment term?
A: Trade Assurance order on Alibaba is highly recommended, we also accept payment by T/T, Western Union and Paypal (for sample).
Q: What is your warranty period?
A: We provide 12 months warranty after delivery
Q: Do you accept OEM/ODM?
A: Yes, we provide OEM/ODM service as per your requirements and the MOQ for customization is usually 1000pcs.
Q: Does your web platform/ APP have monthly or yearly subscription fees?
A: No, our customers can use our web platform and APP for free.
Q: How many devices can I have in one account on your platform or APP?
A: There is no limit to the number of devices in one account. So, you can add as many devices as you like to your account.
Q: Can I choose to use other platforms or my own servers?
A: Yes. We are glad to share our communication protocol if you have own tracking platform and server, we will point our device to your server ip and port.