1.Q: Can you provide free samples? A: ①.We can offer 3 - 5 pcs free stock samples.
②.Customized color and Logo, need to pay $100 proofing fee then we will provide 12 pcs customized samples.
③.The buyer bears courier fee, those without courier account need to pay in advance.We will arrange to send samples by the optimal courier. The courier fee is usually $35-$50.
2.Q: What are the production cycles for samples and bulk goods?
A: ①.Stock samples: Shipment within 3 days.
Customized samples: Shipment within 7 - 15 days.
②.Bulk goods: Production cycle is 35 - 40 days.
3.Q: Can you print our brand on the products?
A: Sure. But if you have a registered trademark, please provide the trademark registration certificate so that we can do the printing.
4. Q: How do you control the quality?
A: ①.Before you place a formal order, we will arrange for PPS to confirm the basic specifications requirements of the bulk goods with you, and send our company's quality inspection specification manual as a quality reference basis.
②.We have built a comprehensive quality control mechanism and have obtained ISO14001:2015 and ISO9001:2015 certificates.
③.After-sales, we promise to give you a solution within 48 hours, and if necessary, we will visit you in person through exhibitions or on-site visits to handle the problem and safeguard your rights.
5.Q: What is the Minimum Order Quantity (MOQ)?
A: Plastic version--20,000 pcs . Aluminum version--10,000 pcs.
6.Q: What's your payment term?
A: ①.30% deposit to confirm the order, and 70% balance payment after the bulk goods are completed and inspected as qualified. We accept T/T and Alibaba payment.
②.For small orders below $500, we accept PayPal or Zelle payment.
6.Q: How about the shipping?
A: We have exclusive freight forwarders to cooperate with for shipping. Courier, sea freight, air freight and other shipping methods can all be quoted, and we will customize a suitable shipping plan according to your needs. We hope the above content has helped clear up your confusion! If you have any further questions later, don't hesitate to contact our customer service team at any time. We'll serve you wholeheartedly.
Wish you a happy life and all the best!