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Hospital Doctor Room Other Service Equipment Electronic Queuing System LCD Touch Screen Queue Ticket Kiosk
Queuing Management System | |
Queue management system is a program used to call queue ticket number for service organizations such as government offices, banks,hospitals, clinics,telecom,post office,tax office,embassy office and etc .
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System Hardware Requirements | System Software Requirements |
1.Ticket Dispenser with main control server | Queue Management System Software |
2.Calling Pad( Physical Call pad and Software Call Pad Terminal Option) | Virtual Calling Terminal Software |
3.Normally LCD TV Display (Customer can prepare by themselves or can purchase locally) | Multimedia and Queue Number Play Software |
4. Multimedia Player Box which can connect and control your own LCD TV display by HDMI cable | |
5. LED Counter Display |
QMS queue ticket kiosk management solutions Description
Customer Service oriented companies and institutions frequently face the problem of lengthy queues and unpredictable waiting time causing tension among both customers and employees which result in poor efficiency.
Our Queue Management systems is ideally designed for banks, telecom service centers, health care centers, immigration offices, government institutions, hospitals, retail outlets, airlines offices, embassies or any other organization where a heavy queue exists, helping them enhance their customer experience.
Ticket issuing Solution with multiple tellers and call system,multiple language supported
Our Queue Management Solutions systems vary between a simple low cost solution to an Advanced solution specially designed to organise and manage the customer flow in the service center
Main Benefits:
Manage the customer flow thus reducing the overall service costs
Monitors the staff performance in real-time
Measures the branch service level from any location
Provides for personalised customer experience
Reduces customer waiting time and increases loyalty
Multiple report types
Automatic wireless queue management system Consists of the following main equipment
1.Touch Screen Ticket Dispenser SX-QTK172
The ticket dispenser for the function of issuing ticket to the customer with company logo,queue ticket number,selected service name,counter number,number of waiting person ,date and time and other advertising information printed on it,can print in multiple language.
Technical Specification:
17 inch IR Touch Screen LCD Monitor
Inbuilt Industrial PC with Intel 2.41Ghz CPU,4G RAM,64G SSD,6 USB port
Inbuilt 80mm Thermal Printer with auto cutter,also can print your company logo on the ticket for branding
Inbuilt amplifier and 2 speaker for ticket number calling voice annoncement , Arabic/ English/French/Russia/ Romania etc multiple language voice calling supported and can be customized
Sub service menu abailable
Installed queue management system software,which can control and manage the whole system
110V-240V Power Supply
2. Calling Keypad SX-QKP21
The keypad will put on the counter desk for counter operator calling the ticket number.
Technical Specification:
21 multiple function buttons for realize the function of CALL,RECALL,SPECIAL CALL,TRANSFER,CALL BACK,LOG IN/OUT and etc
Equiped with small digital screen showing 8 digits,5 digits for display current calling ticket number,3 digits for display number of waiting customer
5 V Power Adapter can be connected
3.LED Counter Display SX-CD04
The LED Counter Display will put above counter/teller for display the current calling ticket number.
Technical Specification
8 digits Dot matrix led counter display.Double Color or Green&Yellow&Red 3 colors option also available
2 digits for display counter number,4 digits for display queue ticket number,with 2 digits arrow for direction.The display mode can be customized,you can set as you require.Example,you can set the display model to " A001->01" " A001" "A001 to 01" or other format
The size and length can be customized,The welcome message also can customized.
Wired or wireless system solution available
110V-240V Power Supply
4.Multimedia Information Player Box for LCD Main Display SX-MPB 06
The big LCD Main Display will put on the waiting room for showing the centralized queue ticket number from all counters with multimedia advertising video
Technical Specification for Player Box
Windows 7/10 OS installed
CPU: 2.41 GHZ,4G RAM,64G SSD
Installed Multimedia Queue Number Play Software ,can split the TV screen to many zones,one side display queue ticket number,another side display advertising video for branding,and at the bottom can display the promotional running text
110V-240V Power Supply
Queue Management System Solution
Which can support for more than 30 counters
Specific characteristics
1. Use a COMPUTER operating system via Touch Screen.
2. Customers can design Menu to use to request queue service as needed
2. Manage the queue of service applicants so that they can access the service according to their needs.
3. Reset the queue number. Start when working on the new day.
4. Set up a system to provide assistance for each type of service or call Service from available service
7. Can customize the service name,background,service button and etc
8. Support recording your own calling voice,file format is .wav
9. With real time report for anlysis and statistic,also can export it to excel and can print it out
Queue Management System Machine Software
Unicode Queue Machine Software | |
Item | Function |
1. Queue Controller System Program | Control the whole system |
2. Queue Management Platform software | Custom set up the queue machine |
3. Ticket Issuer Software for take a ticket | take a queue number ticket and can customize the background picture and button picture and can design the button position and etc |
4. Queue Report System Software | give out enough useful reports |
Queue Management System Application Place
If any interest in our Queue Management System product,kindly contact us as below information