Q: Any free samples?
A: Samples and freight requires 100% advanced payment. However. we could refund the sample fee if you will place bulk order. This is to show the sincerity of business cooperation.
Q: What are the payment terms?
A: T/T, L/C at sight, Alibaba Secure Pay. PayPal are accepted.
Q: Warranty:
A: Usually 12 months. We can consider to provide extra warranty if you pay additional cost.
Q: What are the trade terms?
A: EXW, FOB Shenzhen
Q: How to charge the freight?
A: The quotation usually doesn't include the freight; customer can choose freight prepaid or freight collect.
Q: ODM or OEM is accepted?
A: Yes, we can do ODM&OEM, we can modify the software as required, add product logos or customize giftbox. But there will be MOQ requirements
Q: Who will pay for the freight of warranty products?
A: During the warranty period, the cost of the warranty products returned to our company will be paid by the customer and the cost shipped back to the customer will be paid by our company. After the warranty, the freight and maintenance expenses will be paid by the customer.