1) How can I place order?
The standard SORTECH branded products are packed with brand plastic bags and/or boxes, then in carton boxes. However we provide products in neutral boxes or plastic bags as well. If you have extra requirements on customized package, make sure discuss with the sales representative for details.
2) What are your payment terms?
TT 30% deposit of product total is required to place order. Balance in full is due upon completion. Once the balance is paid, we will schedule delivery.
3) How about your delivery time?
In general, it takes 15 to 30 days after receiving your deposit. The accurate delivery time may vary on products and the quantities.
4) What is your sample policy?
We can supply sample if we have stock, but our customer will have to pay the sample as well as the courier charges. We will return the sample cost in your future order.
5) Do you test all your goods before delivery?
Yes, our products are 100% tested before delivery.
6) Do you offer any warranties for your products?
For more than 20 years Sortech has been supplying quality parts for European vehicle users across the world and we are very proud to announce that Sortech parts will be backed by an industry leading 24 months or 60,000 miles of use warranty. Please check with the sales for more details.
7) Do you offer after sales service?
We provide our customers with support and assistance around the globe, no matter whether they are wholesalers, individual parts retailers or independent garages. Our efficient customer portal ensures ease of use and ordering to benefit our customers.
