Q1:Are you Manufacturer?Do you offer after-sales service? How can I ask for that? And how about the warranty?
Yes, we are a professional Manufacturer of all kinds of industrial dying oven Manufacturer in China .Every machine from our factory has a 14-month warranty after shipment. Generally,we offer 12 months for the FREE maintenance, while considering of sea transportation,we can extend 2 months for our customers.
If your machine doesn’t work, you can send E-mail to us and we will try our best to find
the problem by email or skype video chat if necessary. After confirmation of the problem,
we can send you new spare parts or provide on-site repair.
Q2: What are your advantages compared with your competitors?
With rich industry experience and strict Product Quality Control systems, we provide:
1. Stable and reliable product at reasonable price
2. Good customer service: Fast response to any inquiry or question
3. On-time delivery.
Q3. What’s the delivery term?
At most of time, we have stock in the factory. If there is no stock, normally, the delivery
time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider
making a special arrangement for you.
Q4. Do you accept customization service? Can I have my logo on the machine?
Yes, of course. We can not only offer standard machines, but also customized
machines according to your requirements. And we can also put your logo on the machine.
Q5. How to install and use the product?
We will send you operating instructions, English video by Email.
Most of our machine is shipped with a whole part, which means it is already installed, all you
need to do is to connect the power cable and start to use. And if possible, we can also install
your machine at site.