Q: Are you factory?
A: Yes, exactly. We have been specializing in the hot/cold pack field since 2007. Our production base in Wuhan covers around 7000㎡
, over 300 workers, 16 production lines ,more than 150,000pcs daily output.
Q: Is OEM available?
A: Yes, customized items are always available. Professional R&D and Production development team is ready to supply customized
solutions.
Q: How long does it take to make a sample with customized logo?
A: Normally 3-5 days.
Q: Do you provide free samples?
A: Yes, of course. We are willing to send you samples for the quality evaluation.
Q: Is a trial order acceptable?
A: Yes, a trial order with lower MOQ is always accepted for quality and market evaluation.
Q: What certificates do you have for your products?
A: Our products are certificated with REACH ,EN71-3, MSDS, California 65, CPSIA, TRA etc. And our factory is approved by CE,
ISO13485, GMP, BSCI, RSWA etc.
Q: What are your acceptable payment terms?
A: There are 2 terms of payment at your option,
1) T/T30% deposit before mass production and 70% balance before delivery
2) irrevocable L/C at sight.
Q: What is your advantage?
We are the leading supplier with factory which was founded in 2007,with more than 14-year experience in production and export.
1, QUALITY FIRST : 100% pressure testing, 100% traceable production system, 13-year experience in hot/cold pack.
2, FAST RESPONSE : Reply your enquiry within 12 hours by our sales team.
3, ATTENTIVE SERVICES : Free sample, OEM service, trial order support is always available upon your request.
4, PROFESSINAL CUSTOMIZED SOLUTIONS : Our R&D and production development team is ready to support any ideas of yours.
5. We are good at providing one-stop shopping experience including sample/ production/ package / delivery to destination port or
warehouse.
Q: How long is the delivery time?
A: Normally it takes 30-35 days, depending on different items. For more information, please call 86 -27 -61895396.
Q: Do you have any warranty for products?
A: Of course, we do. We have the FQC to each order and all orders are 100% traceable. Factory inspection report is ready for you
and you are welcome to contact our after sales service for product problems.
Q: Do you have cooperation with any well-known brands?
A: We have cooperated with Wal-mart, Lidl, CVS Pharmacy, Target, Tchibo, DM, Disney, ect.