Q1: What's the MOQ of your products ? And MOQ of customized products?
A1: MOQ of regular products : 2 PCS ; MOQ of customized products : 300-500 PCS .
Q2: What OEM service you have ?
A2: For tv box/mini pc/projector , we can customize software (boot logo/boot animation/UI/Setting...) and hardware (logo on device/design of the device/packaging box/user manual);
For mini keyboard/remote control , we can customize logo on device , packaging box and user manual .
Q3: What's the warranty ?
A3: The warranty is 1 year . If any quality problems , you could send it back to us , we will send to you after our tech repair it .
Q4: Do your products have certificates ?
A4: Yes , sure . We have CE ,FCC , RoSH and test report for some products . If you request other certificates , we also can apply for the certificates afer book confirmation .
Q5: Shipping way and shipping time ?
A5: Shipping way : Express , Air/Train/Sea Transportation .
Shipping time: usually 3-10 working days by express ; 7-15 working days by air ; 8-25 working days by train ; 20-30 working days by sea .
Q6: Payment method ?
A6: Normal payment methods: Credit card , Western union , T/T, PayPal , Money Gram , WeChat Transfer, Alipay .
Q7: How do I place order ?
A7: If you want to pay by Credit card or T/T , please click 'Start Order' on the product detail page or on the supplier's minisite ; if you want to pay by western union , PayPal or other methods , we will draft Proforma invoice for you , you could transfer through the payment account written in PI .
After payment received , the order will be usually arranged in 1-2 working day and the goods will be shipped out .
Q8: How do I know when my goods will be shipped ? How to track it ?
A8: When the goods are prepared , we will let you know and send the pictures of the goods to you . After we get the tracking number , we will inform you shortly .