1.How long is the warranty?
12 months warranty.
2. What if any quality problems during guarantee period?
We can provide free technical support and software upgrades.
3.Do you have any technology supports?
we have a professional technology supporting team for customer services. We prepare the technical video and user manual for you, also you can contact us by telephone or online chat (WhatsApp, googletalk, MSN, skype, yahoo…).
4.Can you print my Logo on the products?
Yes, We support OEM & ODM.
5.What’s the payment term?
We accept Western Union, Money Gram, Escrow, Secure Payment, Paypal and T/T.
6.What should I do if I don't know how to use the machine?
We have operation video and user manual for your reference.
7.What's the delivery time?
Usually 3-10 days, delivery time for custom order and big order need to be negotiated.
8.What’s the package?
The machine will be packed with strong and nice aluminum alloy case or carton case or wooden case.
9.What about the delivery?
We can offer door to door services by air or by sea, just depend on your actual request. Such as DHL, UPS, TNT, FEDEX…,or by air or by sea.
10.If the machines are broken during the shipment, will you support us?
Generally our customer will buy insurance before shipment, avoid any money lost from rough transportation. We will help you to solve the claims with the insurance companies to collect your money back in time.