Q1: Can I get some e bike samples?
A: Yes, quality test of a sample is available, No extra sample cost. If you need a customized sample, the extra cost of the sample
price will be refunded to you for the next batch order.
Q2:What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU, DDP(door to door included tax). Drop shipping service is available.
Q3: What's your payment terms?
A: You can pay by Credit Card, T/T, L/C, western union and Paypal.
Q4. What is your terms of packing?
A: Generally, we pack our goods in cartons. If you have legally registered patent, we can pack the goods in your branded boxes
after getting your authorization letters.
Q5. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q6: What is the warranty of the e bike?
A: The whole E bike warranty is 12 months.
Q7: How can I get electric bike customer service?
A: When the parts have problem, please contact our sales immediately,
they will reply you within 2 hours in working time. And we will give you a solution within 3 days.
Q8: Can I act as your sales agent in our country?
A: Of course. You will be welcome to be our exclusive sales agent in your country or your city. Please contact us for more details
about exclusive agent agreement.