1.Q: Are you a manufacturer or trading company ?
We are a manufacturer for more than 10 years for hair beauty tools.
Also we have trading company service team for our regular customers in order to help customer fast development.
2.Q: Why choose us ?
A1: We have 10 years’ experience for manufacturing.
A2: We are specialized in serving Pro buyer or branding customers.
A3: We have professional service team who have been trained from factory.
A4: We accept production inspection from 3rd companies like TUV,SGS,BV.
A5: For OEM products, our delivery is 25-30days,and for drop shipping, our delivery is 1 day.
A6: We could accept OEM for small order.
A7: We could offer production video to understand our quality if needed.
3.Q: How does your factory control quality?
A1: We could guarantee the defectives less than 4‰.
A2: We have 12 QC team members including IPQC,IQC,FQC & OQC.
A3: We have aging test lab and experiment room.
A4: Our factory is working under standard of ISO9001 quality management system.
4.Q: Do you have a ERP system to support dropping shipping ?
A: Yes, so we work smoothly with the online business customers.
5.Q: How to return if products defected?
A: If customers find any defectives nature not by man-made in 1 year, we could compensate in next order or we will send the new goods to you directly at freight charge free, and the defective goods could be sent back to China or our overseas warehouse at our charge.
6.Q: Will you offer free samples?
A: Yes ,please contact us, we could try to offer free samples.
7.Q: Could you make customer idea out by offer the general thoughts or sketch or samples?
A: Yes, because we have engineering team who have been in this area for range 15-20 years, each year we would work out together with our regular customers around 4-5 new projects at least.
8.Q: What certificates would you offer for customers from different countries ?
A: We already got UL,CETL,CB,CE,PSE and CE,ROSH certificates.