Q1.Do you have MOQ? Depends on different ideas, Can be negotiated.The larger the quantity is, the competitive the unit price will be.
Q2.Should the customer pay the delivery fee,How much is it?
For the delivery fee,many samples are be requested to be sent,so we must get delivery fee.
If you tell me to use the appointed Express,you will give me your express account or you will pay according to the Express.
If you do not request,I will choose a cheap one in China.
Q3.How about the after sale service?
1)We will always keep the quality the same with the same and if there is something with the quality,we will make compensaton for our customers.
2)We will suggest our packing and take charge in our packing,we will keep the goods safe in the delivery.
3)We will trace the goods from the production to selling,we will solve the problems in the selling for our customers.
Q4.When can I get a price?
We usually quote within 24 hours after we get your inquiry.
Q5: Are you a trade company or manufacturer?
We are a professional manufacturer with our own factory.
Q6. Why do the color in eyeshadow palette look different than the photos line ? A: We take photographs of the exact palette and makeup being sold. There are many factors that could slightly change the color of your palette when compared to the online photo.
This includes your computer monitor settings, lighting, and sometimes even personal preferences.
Q7: My package has missing products. What should I do? A: Please contact us timely and take all the products pictures together, at the same time we will confirm your order with our warehouse. We apologize for any inconveniences!
Q8: If got broken products in my order . What should I do? A: Generally, broken rate from 1%-3% is normal ,if it is over than 3% ,please send pictures in time ,we will compensate at your next order .