Q1: Are you a factory?
A1: Yes. We are a embroidery machine factory with high-tech integrating research and development, sales, production and after-sales service.
Q2: How long is your delivery time?
A2: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
Q3: What is your terms of payment ?
A3: Normally 30% advance as deposit, balance before shipment or against BL copy.
Q4: Can you get the the machine customized for us ?
A4: Of course, brand name, machine color, designed unique patterns available for customization.
Q5: How about the warranty?
A5: We will provide lifetime professional technical services to all dear customers.
And 3 years warranty of electric control system, 1 year warranty of the whole machine.
Q6. How about the packing?
A6: General machines are with vacuum packing. Particular machine are packing with vacuum and wooden case. Container loads as per the machine size.