1. Q:What materials are suitable for cutting using ldimas diamond tools?
A:Concrete, marble, granite, stone, ceramic, walls, etc.
2. Q:Do I expect customization service in case I don't find what I
want among your products?
A:Yes, we provide customization service according to your need, including printing your own logo.
3. Q:Do I expect special packaging and custom trademark service?
A:Yes, we provide OEM and ODM service, as well as customer trademark protection.
4. Q:How long between order and delivery?
A:For trial, 5-7 days usually, for formal order, 14-15 days usually.
5. Q:Are your products patented?
A:Yes, our products are patented and we are dedicated to patent protections, therefore no worries about fake or copies of our product.
6. Q:My diamond grinding tools are out of work, what happened?
A:Several problem may cause diamond grinding tools out of work
1) Machine and tool mismatch, applying large tools on small machines usually doesn't work.
2) The bond mismatch, choose suitable bond type according to working conditions.
3) Diamond mismatch, if machine and matrix are suitable, we suggest you choose coarse diamond first.