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1.Are you factory of trade company?
We are factory + trade company.
2.Do you offer after-sales service? How can I ask for that? And how about the warranty?
Every machine from our factory has a 12-month warranty after you received. If your machine doesn't work, you can send E-mail to us and we will try our best to find the problem by email or Skype video chat if necessary. After confirmation of the problem, we can send you new spare parts or provide on-site repair.
3. What's the delivery term?
Standard machines :In stock
Customized machines :We can negotiate ( 7-60 days )
In urgent need :We can consider making a special arrangement for you
4. Do you accept customization service? Can I have my logo on the machine?
Yes, of course. We can not only offer standard machines, but also customized machines according to your requirements. And we can also put your logo on the machine.
5.How to install and use the product?
We will send you operating instructions, English video by Email. Most of our machines are shipped with a whole part, which means it is already installed, all you need to do is to connect the power cable and start to use.
6.How can I believe that after payment the goods to me?
We are honest and trust worthy supplier. we're a member of alibaba trade assurance . It will guarantee of all of your payment.