Q2: Delivery time?
If goods in stock, can arrange shippment as soon as receiving payment. If not, it will be about 7-30 work days after receive the deposit.
Q3: Is it possible for me to dispatch some samples to you for your evaluation and testing?/Can I get some samples?
We warmly invite you to send samples for testing. We will try our best to satisfy your needs and send high quality samples and accompanying print videos promptly./ We can send samples to you, shipping fee is on your side.
Q4: Do you provide customized services?
Yes, we do offer customized services. We also support OEM service. Please let us know the details of your customization needs when contact us.
Q5: If there is a problem with the machine, how do you repair it?
We will provide online support, and engineers will inspect the issue for you. Any damaged components will be shipped by air freight as soon as possible.
Q6: Do you provide user training services?
Yes, we can send engineers to your country to install the machine and provide you with training so that you can personally operate the machine. We also welcome you to our factory for free training. We also have installation manuals, videos, and online services.