Q1: Are you factory or trading company? A1: We are factory with 18 years experience in producing shoe machines. We have confidence of both the quality and price. Welcome you to visit our factory.
Q2: What is your MOQ of your Product?
A2: MOQ is 1 set. For regular customers and dealers,more orders, more preferential price.
Q3: What's your payment term?
A3: We accept TT advance payment, CAD or DP through bank, or Letter of Credit .
Q4: What's your machine voltage?
A4: We can customize the voltage as your request. Like 110v/220/380V/415V,single phase/three phases.
Q5: What's your after-sales service?
A5: All machines has one year warranty service, any parts damaged (except easy wearing or electronic parts used over 3 months) can be claimed from us. We have exclusive agents and local technical team in India,Vietnam, Bangladesh, Cambodia etc more than 8 countries , every single customer has their communication group chat through whatsapp or wechat with our sales and technicians, any machine problem will be promptly replied. For complete line project.
Q6: What is the product package?
A6: To be packed in wooden case or pallet, suitable for long distance shipment and adaptation to climate change, well protected against moisture and shocks.
Q7: Do you test all your goods before delivery?
A7: Yes, our procedure is to pass the QC check 100% before delivery.
Q8: How to install the machine?
A8: The normal machines are already installed before deliver.So after receiving the machine,you can directly connect to the power supply and use it. We may also send you the manual and operating video to teach you how to use it. For bigger machines,we can arrange for our senior engineers to go to your country to install the machines.They can give you technical training.
Q9:Why can i trust you and place order with you?
A9: Our company established since 2005, so far we have served more than 2000 clients from more than 40 ountries/areas, cooperate with many famous brand like Nike, Adidas, Hush Puppies, Lotto,Zara, H&M etc. We are awarded china Top 10 shoe machine manufacturer, DAFENG offer complete solution for More than 500 shoe factories, well-know for the quality and service.