①, I am a new user, I don't know how to use, what can I start?
Dear buyer, you don't need to do much things, just place an order, we will provided one- stop service, please don't worry about how to use the printer, and shipment, and so on, we will provided pre-sell and same service quality after sale service!
②, is Flying Bear is a new 3D printer company?
Of course not, It is my firsr time to open a store on ALIBABA site, Flying Bear focuse on 3D Printer for Many Years, We are professional 3D printer and Laser Engraver manufacturer since from Year 2016, we have many followers from overseas, as well as some long term big cooperator from EU,American, Russia,Korea, and South Americans.
③, Do you have Guarantee for your products?
Except the strict qulity control, Always a pre-sample before mass production;and Always final Inspection before shipment we provided 12 month Warranty for main components of 3d Printers and laser engraver, hotend(3months), and heat bed (6 months) , laser head(6 months), buy with confidence!
④, Do you have any certificates on your Items?
All Items designed and produced with Flying Bear Quality, and have CE, FCC, certifications.
⑤,Can I do a Customized order from your store ?
Yes, we are welcome if you like OEM, ODM, Customized your own Logo with good logo design control, if you have the packaging idea,and other spare parts packaged together in box, we are welcome and support your ideas.
⑥, I really care about the shipment, How was that?
1) , we have local storehouse in USA, EU, Russia, Brazil.
• EU stock can send to all EU 27 counties and UK, Turkey,Norway,Switzerland, Ukraine, also can delivery.
• American stock can send to United States,Canada, Mexico also included.
• Russia stock can send to Russia, Belarus, Kazakhstan, Uzbekistan, Kyrgyzstan.
• Brazil stock only can send to Brazil at present.
2) order will send from my Chinese Factory Warehouse
•Our shipment team have a wonderful experience in shipment and more importantly , to find and get more saver shipping fee to send your order , we support send to your forwarder in China, and express, Sea shipping, and China- EU rail shipping.
• Dear Korean customer please send us your PCCC(Personal Customs Clearance Code) for smooth delivery.