Q: What’s your MOQ?
A: We expect a minimum order value of US$10,000 but you can order mixed items and try samples first.
Q: What’s your delivery time?
A: We can complete production within 15-30 days depending on the specific item and your packaging requirement.
Q: Where do you ship the goods?
A: We mainly ship from Shanghai or Ningbo.
Q: Do you have your own color box design for export?
A: Yes, we have our own color box design for certain products. Please check further with our sales.
Q: Do you offer exclusive distributorship?
A: Our business relationship comes in 3 levels: Open(non-exclusive, non-binding), Priority, Exclusive and non-competitive. Such relationship is a bilateral commitment with reciprocal rights and duties.
Q: How long does it take for you to develop a new product?
A: 1 to 3months depending on the specific project.
Q: What’s your warranty for office machines?
A: We offer a warranty of 12 months after customers receive the goods in their warehouse.
Q: Do you provide free spare parts?
A: Yes, when customers order our machines in volumes, we provide some free spare parts with shipment.
Q: Is your factory ISO certified?
A: Yes.
Q: Does your factory pass 3rd party audit?
A: Yes. Our customers have appointed 3rd party to conduct regular audit at our factory.