1. Q: How can you guarantee quality?
A: We strictly follow the technical and production process to control our quality, our factory has professional managers
supervision, QC, we do sampling inspection every day.
2. Q: Are there other sizes?
A: We can make the size according to customer requirements.
3. Q: Can I buy in combination?
A: Yes, you can pick different items and give you the lowest price when the quantity reaches the corresponding discount.
4. Q: How to place an order?
A: You can add the product to shopping cart and then check out together. Or you can star order directly on the product link. Or
you can send an inquiry to us, we can also daft a trade assurance order for you.
5. Q: Do you accept small order or trial order?
A: Yes, we accept small order and trial order to help you test the market.
6. Q: Is there cheap shipping cost to import to our country?
A: For small order, express (DHL, UPS, FEDEX, TNT) will be best. And for bulk order, sea/train freight is best but take much
time. For urgent orders, we suggest air shipping. The shipping fee depend on how many you buy.
7. Q: Can I have our own logo on your products?
A: Certainly, please contact customer service for details.
8. Q: Are you able to print/sticker our Amazon Barcode onto the product?
A: Yes.
9. Q: Can I do the products according to my pattern design?
A: Of course you can! You can give us artwork or a physical sample.
10. Q: Will you offer the pre-production sample before mass production?
A: Yes, we will send you samples before mass production. After you confirm, then we will start mass production.
11. Q: How long is the lead time?
A: Normally 7-15 work days after receiving your payment, and it can be negotiated based on your requirement.
12. Q: Why should we buy from you not from other suppliers?
A: Our company is original factory production, low MOQ, high quality, customer oriented service, various models, plenty of stock
available.
13. Q: Why do some goods have difference between website picture and practical items?
A: Because of different light and browser of display, may cause the visual differences, and part of the reasons is that different
batches material in different production period may because the tiny differences between the picture and practical goods.
14. Q: What services can you provide?
A :Accepted Delivery Terms: EXW, FOB, CIF, CFR, DDP, DDU, DAP;
Accepted Payment Currency: USD;
Accepted Payment Type: T/T, L/C,Alibaba online and Trade Assurance.
Language Spoken: English, Chinese.
15. Q: Do you have any Certification?
A: Some products have CE/EN71/ASTM/HR4040/10P/COC/CPC related certificates.
16. Q: What is the lead time for samples?
A: For stock sample, within 5 days; for ODM design, 2 weeks.
17. Q: Can you send me your catalogue?
A: Yes, of course. Please contact our me online or send me an email.
18. Q: How long is the production time?
A: In peak season, around 50-60 days; in the off-season, around 30-45 days.
19. Q: What is your payment terms?
A: For items in stock, pay 100% before shipment. For custom order, TT 30% deposit before production, 70% balance before delivery.
20. Q: What about after-sale service?
A: 1. All products will be strictly quality checked before packing
2. All products will be well packed before shipping 3.If any dissatisfaction, you’ll get our quick response and solution.