FAQ

Q1: I am a novice foreign trade, how to finish an order?

A1:First of all, you can contact us by email.

Our professional staff will give you answer any questions, or,you can direct online order according to their own requirements.

Q2: What's the order process?

A2: Submit design(you) > submit quotation(me) > confirm to order and pay mould cost (you) > Create artwork (me)

> Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me)

Q3: Can I get a product sample?

A3: Yes, of course. Just provide us your design, artwork, without minimum quantity, we are able to print the image by our sublimition machines And we will take picture for your approval before delivery.

If you need physical sample, we will send you by freight collect.

Q4: I'd like to know the specific delivery process.

A4: We will provide you tracking number at the time of shipping. It could be following on internet.

Q5: I need some very urgent, how fast you can produce it?

A6: For most items, it will need only 4-10 days when in a rush. Depending on your item, we will check schedule and get a fastest production time for you.

Q6: I received, but it’s wrong, how could I do?

A7-1: If you provide wrong info and confirmed wrong artwork or production plan, then sorry you will afford to re-make them.

A7-2: If we made products wrong with our artwork or production plan, we'll refund you or send you the replacement. 

Only by doing so, we can make solid relationship with every clients of us, so that their royality and our customer retention rate is high in comparation with our rivals.