Q1. Can I get a sample order ?
A1: Yes. Welcome to place a sample order so that you could check the quality.
Q2. Can I place a sample order with mixed products?
A2: Yes.
Q3. When could I be refunded the sample fee?
A3: After you test the quality and place the order over 1000pcs, we will refund you the sample fee.
Q4. How long will it take for the sample order and mass production?
A4: Small bulk order: 1-3 days with stock samples, 5-7 days for out-stock samples.
Customized orders (over 1000pcs): 20-65days depending different materials;
Normally: plastic products 20-30days,
glass/metal/polyresin productts 35-45days,
wood/bamboo/ceramic products 45-65 days.
Q5. How to guarantee the product quality?
A5: We always do a pre-production sample before mass production to get your approval, and always have a final Inspection before shipment. And all of our products could be certified with CE/RoHS/REACH/FCC certification and also could achieve the standards related to different countries or areas.
Q6. How to go proceed an order?
A6: 1st let us know your requirements or application or directly place an order on the alibaba platform. 2nd we quote or do
samples according to your requirements or our suggestions. 3rd clients confirm the details and pay for the order. 4rd we will deliver the samples.
Q7. How do you ship the goods and how long will it take to arrive?
A7: For small bulk orders, usually we ship by Ali-logistics, DHL, UPS, Fedex, TNT, EMS, SF Express or your designated forwarder. It usually takes 5-15 days to arrive. Airline and sea shipping are also optional.
Q8. What kind of payment term do you support?
A8: We have Ali-pay, T/T, Visa, Paypal, Western Union payment terms options, and you could choose the one which is most convenient or effective for you.
Q9. What kind of delivery terms do you provide?
A9: We usually provide delivery terms: FOB, CIF, EXW, DDA, DDP, DDU, Express Delivery;
Q10. Can you do customized logo and pacakge?
A10: Yes, we support OEM/ODM/RTS service. And we have 2D/3D designers, structure and electronic engineers to make your requirement happen.
Q11. What kind of products do you have?
A9: We support all of products related essential oils, aromatherapy and humidification, including ultrasonic Aroma Diffuser, ultrasonic humidifer, waterless nebulizing diffuser, waterless fan diffuser, pocket pads aroma diffuser, oil burner/Warmer, naturally diffusing aroma stone, Aroma Air freshener, passive Diffuser and other oil accessories, packages, also having VIP customer One-Stop solution service.
Q12. What kind of launage can you communicate?
A12: We could communicate by writing using English, Chinese, Spanish, Portuguese, French, German, Dutch, Italian, Japanese, Korean and so on, please contact us to know more.