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Q : Does your product have any certificate authorized by authorities ? A : GMPC, ISO14001 : 2015,ISO22716 : 2007(E),BRC ,ISO9001:2015,ISO 14001,SMETA, 136 REGISTERED PATENTS. etc. |
Q : How can I know the production process of my order ? A : We will have a professional department and special person to follow up your order,and give you feedback on the production process,delivery time,and other order details at any time. |
Q: Do you offer free samples? A: Normally, samples will be charged and sent out by freight collect.But for some stock items,we can offer you free samples,but the freight should be paid by your side. |
Q : What is the lead time ? A : 1. Sample order time:about 7 to 15 days according to the complexity& requirement of the sample. 2.Bulk order time:about 20 to 40 days, depending on product order details. 3. If urgent:we can speed up as we are manufacturer of owning factory. |
Q : How about your payment ? A : T / T,Paypal,and Alibaba Trade Assurance,prefer to pay via T/T. |
Q : What other valued services do you provide ? A : We are the provider with one-stop solution service to you.From brand concept,marketing trend, design service,etc to create high-quality final products. |
Q: Does Opal have after-sales service? A: Opal always hopes to establish stable and long-term relationships with customers,so we will always offer our best service in every stage of business. |