Q1:Do you have MOQ for each item? A1: LOW MOQ for OEM products,and we have more than 1000 different products in stock, no MOQ for our online products.
Q2: Are you factory or trading company?
A: We are a factory with our own design department and who have the right to import & export directly.
Q3 : What is the price term ?
A : The price listed is EXW price. There might be additional forwarder costs depends on different forwarder and shipment
method.The price may fluctuate due to material cost / labor cost / exchange rate change. Please consult our sales people before confirming an order.
Q4: How about your delivery time?
A: STOCK items - 1-5 working days; Custom items - 10--25 working days; NEW items - 25 -40 working days
Q5: How do you deliver the goods and how long does it take to arrive?
A: We usually deliver by sea. For the small package or sample, we will send it by express.
Q6: Could you accept OEM packaging / logo?
A: Yes.We are well in OEM and ODM. Please inform us details formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: We offer 1-3 years warranty.
Q8: How to deal with faulty or refund the faulty products?
A: Firstly.Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly.During the guarantee period,we will replace you with new parts.
Q9: May I visit your factory?
A: Sure, you are welcomed any time. We can also pick you up at the airport and station.
Q10: Can you provide sample?
A: Sample order is welcome! Feel free to contact me if you need free sample!