Q1: How to install and use the embroidery machine? A1: We have English teaching manual and videos; All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.
Q2: What if I don't have export experience ?
A2: We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep.Any way, we will help you choose the most suitable shipping service.
Q3: How is your technical support?
A3: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime, our engineer will also go to oversea help our customers if necessary.
Q4: How can I make sure it's a secure transaction ?
A4: Alibaba can protect buyers' interest, all of our transaction will go through Alibaba platform. As you do the payment, the
money will go directly to Alibaba bank account.After we send your the items and you confirm the detailed information, Alibaba will release us the money.
Q5: Can you supply video assistance?
A5: Sure, we can offer you more videos to guide.