Q: Why should you buy from us instead of other suppliers? A: Founded by a team of expert engineers, ECONA focus on earth friendly, mainly engaged in providing products ranging from solar power products, garden power tools, recycled daily necessities, agriculture machine, and more.
Q: Do you have any certificates about your product?
A: Yes, all our products pass FCC, MSDS, UN 38.3.
Q: Can I have a sample order?
A: Yes, we welcome sample orders to test and check the quality.
Q: Can we customize packaging or specifications?
A: Of course, OEM and ODM are both welcome.
Q: Can I put my logo on the product?
A: Yes. Please inform us formally before our mass production and confirm the design according to our samples firstly. E:
Q: When is the delivery time?
A: 1) The delivery time depend on which products. 2) Non-customized goods in stock delivery time: around 3 days; 3) Mass production delivery time: 45 days
Q: How long will be warranty guarantee ? How to maintain quality problems? How to deal with quality problems?
A: 1) The warranty period is one year. 2) For general minor problems, our company can issue maintenance instructions and provide spare parts. Customers can repair and replace spare parts by themselves according to the instructions. If can’t be repaired within the warranty period, our company will provide a new product for replacement.
Q: Which shipping method do you usually use?
A: Train/Sea DDP, Express, we can also ship by your own forwarder.
Q: How to process the order?
A: Firstly, please let us know your request or application. Secondly, we will give suggestion according to your request or our quotation. Thirdly, customer confirm sample and pay deposit for the official order. Fourthly, we arrange mass
production.
Q: How do I know if your factory shipped my order?
A: We will provide the tracking number as soon as your order shipped. And our sales staff will be there to check the packaging status, goods photos before goods loading, we will let you know the detail shipping information.
Q: What is the payment terms?
A: Acceptable Payment way: Alibaba Trade Assurance, T/T, Letter of Credit, etc.