Q1: May I order a sample of your product?
A: Welcome to order with samples. Mixed samples are acceptable. We can provide samples if we have them in stock, but the customer needs to pay the sample fee and express fee.
Q2. What about delivery time?
A: Most of our products are in stock, sample or small batch order 1-3 days, mass production depending on the actual order size 5-15 days.
Q3: How do you ship the goods and how long will it take to arrive?
A: We usually use DHL, UPS, fedex or TNT. It usually takes 3-5 days to arrive. Of course, express delivery can be a choice for customers. Air and sea and rail transport are also optional.
Q4. How to process the order?
A: First of all, please tell us your request or application.
Secondly, we quote according to your request or our suggestion.
Third, the customer confirms the sample and places the formal order with the deposit.
Fourth, we arrange production.
Q5: Do you offer product warranties?
A: Yes, we guarantee our products for 2 years.
Q6: How do I handle the fault?
A: All our products have a strict quality control system, so the defect rate will be lower
More than 0.2%. We will ship new products in small quantities during the warranty period. For defective batches, we will fix them and resend them to you, or we can discuss solutions including recall based on the actual situation.
Q7: What is the mission of your company?
A:
1. Honest cooperation, we take product quality as the first priority to protect the rights and interests of customers.
2. With long-term cooperation as the goal, we look forward to long-term cooperation with customers.