1.\tCan you help to arrange the freight?
Yes, we can help customers to arrange the freight including ocean, air, truck, express (door to door) etc. depending on requests.
2.\tMay I buy a sample for evaluation?
Sure, customers can buy one sample for evaluation prior to mass orders. And we will refund 50% of one sample cost to you if you place an order for quantity above 100 pcs.
3.\tWhat’s the production lead time of the mini PCs and controllers?
For the controllers, it generally takes 2 to 4 days, while for mini PCs it generally takes 1 to 4 weeks depending on the models and quantity.
4.\tMay I make customization on the products?
Yes. We offer customization service for customers such as mechanical design, motherboard design, logo printing, retail package printing etc.
5.\tWhat is the order process?
We will send a proforma invoice with detail specification, pictures, price, quantity, freight cost, and bank account info to you. Once we receive your payment, we will make production and send you the tracking number.
6.\tFor mini PCs, what is the deposit rate of payment?
Generally, the deposit rate is 30%.
7.\tHow is the quality of your products?
Our products are all under very strict tests and of premium quality. The defective rate is much lower than most others.
8.\tWhat’s your warranty period for mini PCs?
We generally offer 2-year warranty for mini PCs. Customers can return the defective devices to China and we will offer free repairing.
9.\tDo you offer technical support?
Yes, if customers have any technical questions, just contact our sales person. We have a professional R&D team to support you.
10.\tBesides mini PCs and game controllers, can you supply other electronic products?
Yes, besides purchasing team for raw materials, our company also established a powerful strategic sourcing team which can help customers to source almost any electronic products available in China. We offer one-stop service.