Frequently Asked Questions
Q1: Are you factory or trading company?
We are a 12 year professional custom battery packs, laptop battery manufactory , With R&D,production and QC departments. Our products have very competitive advantage in price, quality,and lead time. We can show our factory process through online video , please contact us now!
Q2: How can we gurantee the quality?
1.Battery cells capacity test
2.Battery cells voltage and resistance test
3.Testing Machine Testing battery pack
4.Charge and discharge battery cycle test
5.battery pack connect into Machine test, we have tested 5 times in total to guarantee the quality before shipping
Q3: What is your after-sales service policy?
1) 12 months quality guarantee, Free change new battery pack only need to provide pictures and videos to prove non-human damage.
2) Remote technical support services.
Q4: MOQ and delivery time?
10pcs per model to start , 1 pcs is ok if we have in stock. please send inquiry to us to get detail models.
10-100pcs, 3days delivery time
101-1000pcs, 7days delivery time
1001-5000pcs, 15days delivery time
Q5: How do you ship the goods?
DHL,UPS,Fedex or by air cargo,by train and by sea. please send inquiry to us to get detail shipping fees. we will choose the most economic and safest shipping method, your own forwarders are also highly welcomed.
Q6: what services can we provide?
Accepted Delivery Terms: FOB,CFR,EXW, Gif, DDP;
Accepted Payment Currency:USD,EUR,HKD,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,PayPal,Cash;