Q: Are you a factory or a trading company?
A: We are factory and trading company, over 6 years experience, welcome to visit.
Q: Is sample order acceptable?
A:Yes, for all batteries or battery packs, sample orders for testing quality is reasonable and acceptable.
Q: Is your battery quality approved?
A: Yes, we guarantee that all cells are 100% original from various big brands.And we will have full inspection of each cells and grouping them before assembling into battery packs. And all finished battery packs will be under a full inspection before shipment.
Q: What is your lead time if I placed an order?
A: For all products in stock, our lead time is within 2 working days after payment received. The sample needs 5-10 days, mass production time needs 3-5weeks, it depends on order quantity.
Q: Is it OK to print my logo on the product?
A: Sure, please inform us formally before our production and confirm the design firstly based on our sample.
Q:How is your technical support?
A: We provide lifetime online support through Whatsapp/ Skype/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime,our engineer will also go to oversea help our customers if necessary.
Q: What should I do, if I don't have export experience or I have no cargo agent?
A: We have reliable forwarder agent and cooperating shipping company which can ship products to you by sea.