Q1.Are you manufacturer?What is your company’s competitive advantage?
A1: Yes. Our factory is located in ShenZhen. It’s a professional manufacturer of R&D, Production, and Marketing (3 in 1) in pet products and 5years-oversea sales experience. Welcome to visit our factory if your time allowed.
Service:OEM/ODM orders are welcomed!
Q2.How about the MOQ?
A2: For most of our products, we accept small order as trial ordery.
For customized LOGO, the minimum order quantity is 200pcs each model, and for customized outer packaging and instruction, the minimum order quantity is 1000pcs each model,but we accept small order as trial order.
Q3.What about the lead time?
A3: Sample needs 5-7 days, mass production time needs 2-3 weeks for order quantity more than.
Q4.Do you have your own designer team?
A4: Yes, we have our designers, so if you can provide us your ideal, we also can make out the sample to you and we can sign a confidentiality and non-disclosure agreement with you and our sub-contractors.
Q5.How do you ship the goods and how long does it take to arrive?
A5:We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
For EU / US order, by local express about 1-3 days.
For small order, by air express like DHL, UPS, TNT, FedEx ,Aramex and etc, about 3-7days.
For big order, by air about 7-12 days, by sea about 15-35 days.
Q6: How about your warranty?
A6: Warranty is 12 months, life-time maintain!
Q7: How can you guarantee your quality?
A7: Normally we will send you a sample to confirm everything first.
We will make the big order exactly the same as you request.
The order can be also placed through alibaba trade assurance, it can guarantee the quality and delivery, if it has quality discrepancy, Alibaba will help you and return the money to you.
If any question please contact me anytime.24hours online Service:)
Mob/Whatsapp: Seven: +86 13157567727