Q1: Is your company a factory or a trading company?A1: We are a trading company with our own cooperative factory (accounting for 50% of the factory's shares).
Q2: What are the guarantees for product quality?
A2: First of all, for factory production, we will regularly inspect the production of cooperative factories, and have professional engineers test each product. Ensure that each product passes dozens of professional assessments before it is ready for shipment.
Q3: When I received a defective product, how did you resolve it?
A3: We have professional technical personnel to help you solve the problem. "If the product has defects, you can first keep the product and return it when a certain quantity is reached. In addition, we usually return or replace it in the next order."
Q4: How to order in bulk?
A4: You can contact customer service first or place an order directly on Alibaba. com. If you have special requirements for products, you can communicate with us.
Q5: How long is the warranty period? When will the package be sent out after payment?
A5: Our product has a shelf life of 3 years, and we support a 3 year exchange if it is not considered damaged.
Q6: When will the package be sent out after payment?
A6: After you make the payment, if you have inventory, we will immediately arrange for a courier service for you. When the quantity is large, we will communicate with you about the delivery time and guarantee to deliver the goods within 15 days. If it is a customized product, we will communicate with you the specific production date and delivery date.