Q1: Are you a factory or trading company?
A1: We have own factory and office in Shenzhen China, welcome to visit at any time.
Q2: Whats your mainly products?
A2: We supplier holiday gifts, such like Christmas, Thanksgiving Day, Halloween, Easter, St. Patrick's Day, Valentine's day, Birthday and home decoration products.
Q3: Are your material all environmental?
A3: Yes, passed EN71, Reach, Gots, and we provide samples if you need more test.
Q4: Does your factory have a BSCI/Sedex/Disney Audit?
A4: We get certification of Sedex/BSCI/GOTS/GRS/ISO 9001.
Q5. What's the MOQ?
A5: 1pc for some design, but 30-50pcs for most of designs.
Q6: How long can I receive the goods?
A6: The transportation time is different for different modes of transportation, by express about 3-5 working days, by air about 7-10 working days, by sea/train about 15-20 working days.
Q7: Can I get discount?
A7: Yes, for bulk quantity and VIP customers, we give a discount.
Q8: What are your terms of payment?
A8: We accept T/T, L/C, PayPal, Western Union, Credit Card, Cash and etc are acceptable.
Q9: Do you support customized services?
A9: Yes, we accept OEM & ODM customize, just send your designs and LOGO to us.
Damaged Items & Returns
Q: My items been damaged in the post?
A: If something has been damaged while in transit, please contact us within 7 days of receiving your order and we will replace the item free of charge. We will ask for photographic evidence of the damaged item before we send out a replacement.