1.Q: Are you manufacturer or trading company?
A: We are manufacturer, about 8000 square in Shenzhen,China.
2.Q: What is your main products?
A: We mainly produce foam products, such as foam couch, memory foam travel pillow, sleep pillow, neck pillow, seat cushion, lumbar
cushion
3.Q: Can you do customized design or put our Logo on the product?
A: Sure,we have a professional design team. Your logo can be customized, woven , printed, embroidered are all available. OEM
or/and ODM are warmly welcomed.
4. why should you buy from us not from other suppliers?
We have a professional appearance design team and product technology R&D team as well as marketing and sales team, with average 6 years of working experience in the sleep pillow industry. We devote to lead the industry trend through product appearance desi
5.Q: Can you offer free sample to clients?
A: At first time we start our business with each other, we could offer a free sample, but the shipping cost will be paid by your
side.
6.Q: How about quality control?
A: we have our own professional QC to inspect the material and process. During the production, we have 4 times semi-finish
inspection (first sample -- Middle production --Finished product -- first package sample) and 3 times package inspection
(production inspection by worker -- QC sample inspection -- finished sample inspection)
7.Q: How could you ensure our Money Safety?
A: We are an Assessed Supplier on Alibaba. We can create a trade assurance order on Alibaba for you to make sure your money’s
safe.
8.Q: How about your after-sales service?
A: We assure 1 year quality guarantee for performance.if any quality problems, we will make replacement to our customer.
9.Q:What is your Shipping Terms?
A: By sea, air and express (DHL,FEDEX,UPS,EMS, etc.) . All is available.
10.Q:What is your Payment Terms?
A: T/T(Bank transfer), Credit Card, E-checking, PayPal, and other payment ways are acceptable.