Q1. Who pay taxes and customs fee?
A:The buyers should make customs clearance and take responsibility of their local customs fee and local taxes.
Q2. Can I place a sample order?
A: Yes, sample order is acceptable to test and check quality. Mixed samples are also acceptable. Please contact our sales for a
stock list.
Q3. What about the lead time?
A:Sample of our designs requires 10 days; mass production time 2-3 weeks, depending on the order quantity.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by Fedex, DHL, UPS or DPEX. It usually takes 10-15 days to arrive.
Q5. Is it OK to put my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q6: How to deal with the faulty?
A: Firstly, our products are made with strict quality control to ensure that each piece you receive is in good conditions.
Secondly, for any defective product, we will offer you credit, replacement or refund.