Q:Are you manufacturer or trading company?
A:We have two factories, one for stone processing machines and another for diamond tools. Besides, we are the only new composite technology company in China's stone machinery industry that integrates AI+IOT software development team, electrical engineer team, mechanical design team, and mechanical production team.
Q:What is your maximum processing size?
A:Our biggest model is YXSJ-4000-25H, its max. cutting size is 4000*4000*2500mm. Can also be customized as per specific requirement.
Q:Is your wire saw easy to get broken?
A:No. Our machine is equipped with hydraulic tension device + pressure sensor, which can automatically balance the wire pressure during production(accuracy up to 0.1Mpa), so that the wire always maintains tension and thus not easy to break.
Q:Is it difficult to operate your wire saw machine?
A:Our machine is very simple and easy to operate. It takes around 2~3 days for installation & training, no need to learn complicated G code, no need to have CNC background. We have patent for our operation system;
Q:How many tons stones can your trolley load?
A:We have different design for option, 20T, 30T or 50T etc. For trolley we apply heavy duty rail, which is same used for train, thus lifetime is longer. The trolley rotation adopts rotary support(same applied on loader), this is more stable and can bear more load compared to gear structure.
Q:What's the warranty time?
A:One year, not including wire saw, guide wheels, rubber ring, rubber strips etc. After warranty, we will continue to provide service support for client;
Q:Does your machine have remote control system?
A:Yes. Once connected with Internet, our service center engineer can enter the system to help check machine running status and correct setting parameters/datas if needed. Also we can transfer G Code or CAD drawing to the system and help upgrade the system future for free.