FAQQ1 : What is your lead time ?
A1 : Sample needs 3-5 days , mass production time is 1-2 weeks for order less than 1000 pcs.
Q2 : Can I have the sample first to check the quality ?
A2 : Of course yes , we welcome sample order to test and check quality . If you are not satisfied withsample quality , we charge nothing.
Q3 : Do you accept OEM or ODM order ?
A3 : Yes , we accept both OEM and ODM for customers.
Q4 : How to place an order for light box ?
A4 : Firstly, we arrange expert salesman to communicate with you to get your request andapplication , then offer solution for you.
Secondly , we quote according to your confirmed solution.
Thirdly , please help confirm the commercial invoice and arrange the paymentast .
But not least , we arrange the production and shipment.
Q5 : How do you arrange the shipment ?
A5 : DHL / UPS / TNT Fedex and other air shipments and sea shipments are all workable . In onewords , we could do any shipments you wanted.
Q6 : How to deal with the faulty ?
A6 : Firstly, Our products are produced in strict quality control system, normally the defective ratewill be less than 0.2% . Secondly , during the guarantee period, if the product quality problem happened, we will send new light box to replace or will communicate the solution with you.