Q1. Can I have sample order for solar product?
A: Yes, we welcome solar light sample order to test and check quality. Mixed lights of samples are acceptable.
Q2. What about the lead time?
A:Sample is 2-5 days, mass production time is 1- 2 weeks.
Q3. Do you have any MOQ limit for solar light order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for solar lights?
Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on solar light product?
A: Yes, we could print logo on some solar light. Please inform us formally before our production and confirm the design firstly,
based on our sample. OEM , ODM are waiting for you.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to battery.Other parts with 3-7 years warranty.
Q8:How to deal with faulty?
Firstly,our products are produced in strict quality control system and the defective rate will be less than 0.2%
Secondly,during the guarantee period,we will send new lights with new order for small quantity.
For defective batch products,we will repair them and resend them to you.
Or we can discuss the solution including re-call according to real situation