Q1: Is it all right to make customer's own brand name?A: Yes, we offer OEM service.
Q2: Are you a manufactuer or trading company?
A: Sincere Hygiene is a professional manufacturer enterprise engaged in R&D, production and sales of Hygiene products.
Q3: Can you do the design for us?
A: Our professional staff, designers and equipment allow us to have the capability to product configuration, packaging design and advice, advertising posters and manufacture a wide range of new items according to the buyer's requirements.
Q4: How can I get a sample to check your quality?
A: Please send us an email to info@sincerehygiene.com or contact us through this website. Our representatives will contact you as soon as possible.
Q5: Is the sample free,and How long can I expect to get the sample?
A: Yes we can provide some free samples for your test. While the courier fee is usually covered by customers. If you need sample, I will check the freight cost for you soon.
Q6: Packaging & Shipping:
A: For different product, we have different packaging strategies. Typically, our products are packaged in either customized paper boxes or plastic bags, and then loaded into reinforced five-layer corrugated cardboard boxes. Additionally, we customize our packaging according to our clients' specific needs, including palletizing, reinforcing with corner protectors, using shrink wrap film, and securing with strapping tape.
Q7: What about the lead time for mass production?
A: For mass production, Our lead time for first order is 35-40 days, for repeat orders is 20-25 days, exceptionally, the delivery time will be shorter or longer base on the urgency and quantity of each order.
Q8: What is your terms of delivery?
A: Normally, our delivery term is FOB, EXW, CFR, CIF. In some cases, other terms are also accepted.
Q9: What kind of files do you accept?
A: We can accept documents in XLSX, DOC, and PDF formats, among others. We also support various image file formats such as JPG, PNG, and TIFF. In the case of printed version, we can work with designs created in PSD, AI, and EPS formats.
Q10: What's your payment terms?
A: Normally we accept 40%~50% of total amount by T/T as deposit and balance before loading container.