Q1. Can I have a sample order for the product?
A: Yes, we welcome sample order to test and check quality.
Mixed samples are acceptable.
Q2: How long will the delivery time?
A: Quantity(Units) 1 - 100 units, in 7 days.
Mass production time needs 2-3 weeks for order quantity more than 1000units.
Q3. Do you have any MOQ limit for the product order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q7: Whats the warranty time?
A:The machine comes with 1 year manufacturer's warranty (500 hours for bulbs)
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send the new with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call
according to real situation.