Q: What’s the MOQ?
A: Our MOQ is 1000 pcs for each model.
Q: What’s the lead time for sample and mass order?
A: Lead time for sample: after received payment for sample, it can ship out very fast if have sample in stock, it’s about 7-15
days if no stock.
Lead time for mass order: 35 days after received 30% deposit and all artworks confirmed.
Q: What’s the payment terms?
A: T/T, 30% deposit before arrange mass order production, 70% balance against goods be ready for shipping.
Q: Can you print logo on products and do OEM gift box?
A: Yes, it’s free when mass order quantity is up to 1000 pcs.
Q: Can you do customized products?
A: Yes, we have many experience of producing customized and mould products, can change the appearance, color and function of
products. .
Q: What’s the shipping terms?
A: For sample: usually shipping via DHL/FEDEX/UPS/TNT express, or provide your own express account or own forwarder to us, we can help to ship for you.
For mass order: our shipping term is for FOB Shenzhen, usually shipping by sea by customer’s own forwarder.
Q: What is the warranty?
A: Our warranty is for one year.
Q: What is the defect compensation policy?
A: During the warranty period, if have any problem for goods, pls let us know the detail problem, we will help to solve it, and we will do full inspection during production, also will provide 0.3% spare parts with mass order.