Q1. What's the pre-sale service of your company?
Related machines’s technical parameter will be supplied to customer.
1.)According to customer’s factory size, factory layout can be provided in advance.
2.)According to customer’s material cost, general formulation can be prepared well.
3.)Special machine can be supplied as customer’s request.
4.)Professional Advice about Market, machines, processing , materials, packing can be supplied.
5.)Suggesting professional ship agent or helping book ship as customer request.
Q2. What's the after-sale service of your company?
1.)Allocation chart as the buyer’s request will be supplied.
2.)Operation manual will be supplied after shipment.
3.)One year warrantee, life time maintenance with cost price.
4.)Free easy broken spare parts will be sent with container.
5.)First installation can be done by engineer.
6.)Training workers in customer’s factory.
Q3. If machines wearing parts need changing, what should we do?
We can offer the wearing parts all the time, and offer video.
Q4. What's the payment terms if we want to buy the machines?
L/C, T/T 30% down payment, 70% balance before delivery.
Q5. What is the minimum order?
Yes, our company mainly deals with wholesale deals,but if you insist buying one set,or you just need one set,we would be very likely to make 1 set for you though.
Q6.How long is the warranty time for your products?
Our officially promised warranty time is one whole year after delivery at best.
Q7.I haven't done business with you guys before,how can i trust your company?
Our company has been in Alibaba.com for 9, almost 10 years,which is longer than most of our fellow suppliers, what's more, we've got quite a lot authority certificates,for example,CE, ISO9001. If you also have some questions, welcome to visit our factory, we will provide the best service and machines for you. I hope those above will be persuasive enough.
Q8. Do you give any discount ?
I'll surely try my best to help you get those by the best price and good service at the same time.