Q1:Are you a trade or a factory?
A1:Our company is the professional manufacture in Panyu Guangzhou,china.And you are warmly welcome to visit our factory anytime.
Q2:Can your machine use the language of our country?
A2:Language can be customized.We have exported to more than 30 countries and have a wealth of overseas experience.
Q3:What is your company's payment ? Could it be bill banknotes, coins, credit cards, smart payment? Or only or code ?
A3:Payment can be banknote, coins and credit card, or payment is available if your local network environment permits.
Q4:How many seconds it produce a cotton candy from payment done?
A4:About 1 min for simple fancy, about 2 min for complicated patterns.
Q5:How can I get the price?
A5:We usually quote within 24 hours after we get your inquiry(except weekend and holidays), if you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
Q6:Can I buy samples?
A6:Yes. Please feel free to contact us.
Q7:What is your lead time?
A7:It depends on the order quantity and the season you place the order, usually we can ship within 10-15 days for small quantity, and about 30 days for large quantity.
Q8:What is your payment term?
A8:It depends on what payment method you want to use. If you place an order, please contact me.
Q9:What is the shipping method?
A9:It could be shipped by sea,by air or by express (EMS, UPS, DHL, TNT, Fedex and ect). Please confirm with us before placing orders.
Q10:How do we secure our payment?
A10:We can do the order and payment via alibaba trade assurance, like paypal can guarantee your benefit.
Q11:About warranty.
A11:The machine is one year warranty without human damage,some part half year warranty, for specific matters such as maintenance and repair, please contact with the sales manager.
Q12:About shipping.
A12:(1)All Goods are ex-works prices, and the freight is responsible by the customer, the actual freight please contact the sales manager.
(2) Due to the customer's personal problems, the address is incorrect, the phone is not available etc, the costs incurred due to the detention of the goods or the refusal of the goods shall be borne by the customer.