1.Q: How you charge about the Samples?
A: For newly cooperated customer, customer should afford sample and shipping cost, but you will get fully refund in the formal order; For regular customer, we will provide for free.
2.Q. What are the Payment Term ?
A: We strongly recommend Trade Assurance service on the Alibaba platform. We can also accept L/C, T/T, Western Union,Paypal etc.
3.Q. What are the Shipping methods?
A: Express is recommended when order is not big enough. The most commonly used express in our company is DHL, UPS, FedEx and TNT.Express specified by the customer is also acceptable, such as EMS, Armex etc.For big quantity, by air or by sea through your forwarder is one Normal Way, we also can provide cost-effective forwarder for your reference.
4.Q: Can you make customized products?
A: Yes, of course if you can provide us your own detailed requirements. MOQ will be required for customized products.1000pcs/500pcs / 100pcs.
5.Q: Can I use our own designed package?
A: Yes, size, color, logo and packaging style all can be customized.
6.Q: I am a small business owner, can I buy from you?
A: Yes, you are warmly welcomed. To grow with our customer is our goal. We would like to grow with you together.
7.Q: What is your general lead time?
A: Normally 5-7 working days for off-the-shelf samples and 30-45 days for bulk production.
8.Q: How should I place an order?
A: Please kindly click” send inquiry” or “contact supplier”, Then our sales manager will recommend you suitable products for you selection also give some valuable suggestion for your selection.