Q1: I know nothing about this machine, what type of machine should I choose?We shall help you choose the most suitable type, based on what materials to mark, maximum marking size in need, and engraving depth in need.
Q2: When I get this machine, if I don’t know how to use it, what should I do?
We shall provide operation video, manuals, online training, and teamviewer support to ensure that clients grasp the skills fast. On-site training is also available if necessary. We provide 24*7 and lifelong support and service, feel free to contact us anytime.
Q3: If some problems happen to this machine, what should I do?
We provide 1 to 3 years machine warranty based on different machines. During warranty, in case of any problem for the machine, we shall provide new parts free of charge (except for artificial damage). After the warranty, we still provide whole lifetime service. So any doubts, just let us know, we shall give you solutions.
Q4: What are the consumables for the laser marking machine?
A: It's maintenance free, does not have consumables. It’s very economical and cost effective.
Q5: Will the package strong enough to protect the products?
A: The machine is protected by 3 layers of packages, waterproof plastic film, crashproof foam, and reinforced wooden box to ensure better packing and safer shipment.
Q6: What’s delivery time?
A: It depends on exact machine and quantity in need. We have sufficient parts stock, and shall do our best in supplying machines more efficiently. Kindly please check exact lead time with us.
Q7: What payment terms do you accept?
A: Any payment is possible for us , like TT, Credit card, Master Card, Cash, LC, Western Union, Paypal, E-Checking, etc.
Q8: What is the shipping method?
A: We can ship by sea, air, express, train and truck as client prefers. And we shall provide most suitable shipping solution accordingly.
Choose Purelaser, one best laser partner!
0 negative review in past years on Alibaba!
Best quality, most reliable service!