Q1:Do you have guarantee on your products?
A:The product are 100% pure natural with high quality. We are sure that every batch comes with the unique COA. All extracts are tested in-house; random extracts are tested by authoritative analytical labs.
Q2: What is your MOQ?
A: For most of the products the MOQ is 1kg. But for some of the products we can accept less quantity such as 100g.
Q3:Can you provide samples?
A:Yes, normally we can provide FREE samples 5-20 g based on shipping cost at customer’s account.
Q4:Can you supply OEM or ODM service?
A: For sure as is known Ciyuan Biotechnology is specially on producing herb extract; OEM tables, capsules and small packing. For Sure we are the best partner of OEM&ODM supplier.
Q5:What about your standard delivery time?
A: For sample orders less than 25kgs, the delivery is within 3 days. For bulk order
normally the delivery time is 7-10 days. For urgent order pls kindly double check with our sales before orders confirmed.
Q6:How to ship and delivery?
A: We will provide professional international logistics solutions.For sample order we always ship via express such as DHL,UPS,FEDEX, EMS. For bulk orders , by air ,by sea ,by railway or by land shipment is common.
Q7:Is there any discount?
A:Sure, Prices are closely related to the quantity. The more, the cheaper.
Q8: What’s your payment terms?
A:Payment terms such as T/T, Visa Card, Master Card,L/C( letter of credit), Paypal, Western Union and Alibaba Trade Assurance are all workable.