Q1, Are you a manufacturer or a trading company?
A: Yes, we can. If you don't know what kind of lights your project requires, you can tell us the application and installation
environment of the lights, and we will send you a free design and all related product list solutions for your reference
Q2: Can we order LED sample lights?
A: Sure, we welcome ordering samples to test and inspect the quality. Mixed samples are also acceptable
Q3: What is the payment method?
A: Alibaba, T/T, Paypal, 30% balance to be paid before shipment
Q4: How quickly can you deliver?
A: For sample orders, it takes 2-5 days. For bulk orders, 1-3 weeks.
Q5: How do you transport the goods and how long will it take to arrive?
A: We usually ship through DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Air and sea freight are also optional
Q6: How to place an order?
A: Send inquiry - Receive quotation - Negotiation details - Receive PI - Confirm PI - Pay deposit - Wait for goods to be produced - Receive inspection photos or reports - Pay balance - Receive waybill number and documents - Wait for goods to arrive - Receive goods
Q7: What should I do if there is a problem with the product?
A: If there is a problem with the lighting fixture, please send a video and photos of the issue. We will inspect it and analyze
the problem, and our professional engineers will teach you how to solve the problem; During the warranty period, if it is a
problem with our product that cannot be resolved, we will send you new lighting fixtures or parts
Q8: Why did you choose us?
A: Product warranty of 2-5 years; Reply within 3 hours; Delivery time>99%; Quality control>99%; After sales service>99%; 100% QC inspection for timely delivery