Q1. How to choose equipment?
A1: You can provide information such as planned daily output, common oilseeds, crude oil indicators, and refined oil indicators, and we will have professional engineers to design a solution suitable for you. For novices, we have a one-to-one project team to connect with you and provide a one-stop solution based on your national standards & international standards.
Q2. How to use equipment?
A2: We will be equipped with operation manuals & maintenance manuals, and provide remote online support. If you need, we can send technicians to the site to provide technical support.
Q3. Can you come to install the equipment?
A3: Yes, we provide equipment installation & commissioning services. Engineers can be dispatched on-site for guidance or engineering teams can be dispatched to install & debug on site according to your requirements.
Q4. What if the equipment fails and needs repair?
A4: We provide a 1-year warranty and free spare parts during the warranty period. If the equipment fails, we will provide a solution within 24 hours. If the online support cannot solve the problem, we will send engineers to solve it on site within 72 hours.
Q5. How long will it take to deliver?
A5: We have a standardized manufacturing plant, and the delivery cycle and quality are very well guaranteed. We will schedule production according to the time of signing the contract. Small equipment will meet the delivery conditions within 30 days, equipment with a daily output of 10-30 tons will meet the delivery conditions within 45 days, equipment with a daily output of 30-100 tons will meet the delivery conditions within 60 days, and equipment above 100 tons will be completed on schedule according to the contract requirements.